i. Go to our website www.somanami.co.ke

ii. Locate the product by either searching using the search bar at the top of each page or browsing through the categories

iii. Once you locate the item, click on the ‘Add to Cart’ button

iv. If you wish to continue shopping for other items, click on ‘Continue Shopping’. Once you are done shopping, click on ‘Continue to Secure Checkout’.

v. You will be asked to confirm your items, click on ‘Continue to Secure Checkout’

vi. Fill in your shipping details. This can be done either while logged in or as a guest. If you do while logged in, the website will remember your shipping location the next time you shop. If you do it as a guest, then the website will only remember your shipping details for that transaction only.

vii. Select your preferred payment method. We support mobile money transfer (M-Pesa), Credit & Debit Cards (Both Master and Visa) and supported local bank payment methods as provided by our payment partner. Any other payment preferences such as cheque deposits and cash transfers can be processed by contacting our customer service.

viii. You will then receive a confirmation message via email from the website and the payment platform. The items are normally delivered within 24-48 hours from the time of payment unless otherwise advised.

If your order doesn’t arrive within 24-48 hours or within the communicated period:

It is likely that you have received prior communication for anticipated delay on email. Look out for an SMS or WhatsApp prompt sent to you on the status of your order and next steps

For more contacts, please visit: https://somanami.co.ke/contact/

Yes, you can shop on the Soma Nami Books website as a registered user or as a guest. When you shop as a registered user, you don’t have to enter your details again when you come back next time. You may also choose to check out as a guest the website will forget your details once you check out. This means that you will key in your details afresh the next time you need to purchase from our website.

Orders made from the website will be delivered within 24-48 hours from the time of payment unless otherwise advised. Note that the time of placing the order is different from the time of order payment. An order is deemed to have been completed once payment is received on our end.

Deliveries are done anywhere in Kenya (via our contracted courier company within Nairobi).

Noting the continuous hikes on fuel prices in the country, our shipping prices have been adjusted as below;

250-500 for orders within Nairobi based on location from our dispatch centre at the Greenhouse Mall, Ngong Rd. The exact order amount will be determined during check out.

250-600 for other parts of the country via Speedaf Express. The exact amount will be determined at check out

300-850 via Fargo Courier. Note that Fargo courier is a premium service.

Soma Nami Books has a one-price policy including the website. This excludes all ”exclusive online” promotions.

Products on the website are also available at our store. Note however that products on our social media pages may not be in stock. If shopping through our social platforms, please check on the website for product availability or call/WhatApp +254 720 280 942

The Greenhouse Mall.

Suite 12, West Wing, Ground Floor, Ngong Rd, Nairobi, Kenya.

Soma Nami Books only genuine products. All books, stationery, and merchandise. You’re eligible for a refund within 7 days if you’re dissatisfied with your purchase due to an error on our part or if the product doesn’t arrive. We do not sell any second-hand items.

Yes, you can exchange the item in case of the above two eventualities within 24 hours. Kindly drop the items at our Store at the Greenhouse Mall. The items should be accompanied by the original receipt/invoice as proof of purchase.

Yes, we do deliveries outside Kenya. Once you select a destination outside Kenya, you will be given the option to select DHL, pre-populated with an estimated cost of delivery, or you can click on the ‘Registered Mail’ option whose cost will be calculated by a website administrator and then you’ll get a notification on email once ready.

It’s not possible to purchase using a voucher purchased at our physical store. At the moment, the voucher owner has to present it at the physical shop where an attendant will verify the voucher’s validity.

E-gifts purchased online can be redeemed online only, using a unique code only eligible for one purchase at a time.

You cannot send money to a personal number if you want to make a website purchase. You are required to follow the correct procedure of buying online and when you get to the payment page the website will display our payment methods. Our official till number is 5651315.

We do not support cash on delivery at the moment.