Shipping and Refunds

This page describes Soma Nami Books’ policy on shipping and refunds for all products purchased through this website. We strive to maintain excellent customer service and satisfaction, including a guarantee of every product as it’s described on this website. Contact us with any queries that are not addressed below.

 

Shipping

Insurance of credit notes is only once per order for all returns/exchanges.

Shipping charges for goods delivered within Nairobi or out of Nairobi (Upcountry) will incur a shipping cost of between KSh 250 – Ksh 850 based on distance from the dispatch centre and shipping options as below:

250-500 for orders within Nairobi based on location from our dispatch centre at the Greenhouse Mall, Ngong Rd. The exact order amount will be determined during check out.

250-600 for other parts of the country via Speedaf Express. The exact amount will be determined at check out

300-850 via Fargo Courier. Note that Fargo courier is a premium service.

Soma Nami Books will not provide one shipping cost to orders that are split between multiple shipping addresses.

We reserve the right to choose the most appropriate shipping method according to the size and weight of your order, the location of your shipping address, and other factors.

Goods to Nairobi will be shipped within 24 hours after receipt and clearance and up to 48hours to the rest of Kenya.

Working hours are on weekdays 0900hrs to 1800hrs Monday to Saturday and closed on Sundays and public holidays.

Note that the shipping times are estimates and not guaranteed. The timelines may be affected by natural occurrences e.g excessive rain, man-made events e.g violence or calendar events e.g back to school rush. In the event of any of these events, Soma Nami Books will advise the client accordingly.

Shipping times can be affected by factors over which Soma Nami Books has no control, including incorrect delivery addresses, weather, courier and customs delays and Post Office delivery restrictions.

Soma Nami Books is not responsible for receiving and processing an order with an incorrect shipping address. Please check your shipping address for accuracy. Please allow for additional time for all out-of-town and international orders. We have no control over certain delays like customs delays.

Local customs and immigration agencies determine any duties or taxes that may be levied against packages arriving from outside the destination country. These additional fees are the responsibility of the recipient.

Soma Nami Books cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.

Soma Nami Books automatically insures any orders.

A split order will not be considered a single consignment and may be treated as a multiple order, hence attracting additional courier charges.

Some orders might require sourcing the items from a distributor or from different suppliers, in this case, the order might delay. While this is not the norm, Soma Nami Books will always communicate with the customer about the same.

We reserve the right to choose the most appropriate shipping method according to the size and weight of your order, the location of your shipping address, and other factors.

 

Express Delivery

Express delivery is an accelerated delivery service.

Express delivery is only available within the Nairobi Metropolitan area. Addresses outside of the metropolitan area will be dispatched and delivered within the usual stipulated timelines.

Express delivery orders are processed between 8:30 am and 4 pm on working days for same-day delivery. Any orders outside of this period will be slotted for next working day delivery.

Delivery change requests from Standard Delivery to Express Delivery should be emailed to i within 1 info@somanami.co.ke within 1 hour of making an order. You will be required to top up the delivery fees deficit.

All changes on order or delivery location should be communicated within 1 hour of making an order. Once an order has been dispatched, it can’t be transitioned to express delivery.

Ensure the delivery address is accurate and the contact information given is reliable. Any missed deliveries due to location errors or non-reachable contacts will not be refunded.

SOMA NAMI BOOKS reserves the right to adjust the distance, time, payment amount or any other variable where and when deemed fit.

 

Premium Delivery Services

Wells Fargo Kenya Limited (Local Shipping)

Wells Fargo is a courier service with a wide network of destinations in Kenya. Delivery is done door to door* for towns outside Nairobi.

This delivery option will charge between Ksh 300- Ksh 850

Delivery is done every day of the week except Sundays and Public Holidays.

Wells Fargo orders are picked by Wells Fargo by 3 pm, therefore orders made past this hour might be scheduled for pick up the following day.

* Door deliveries to destinations outside Wells Fargo delivery zones may attract additional charges based on a need basis. Wells Fargo will call the client in case of this eventuality. The client can either choose to meet this cost and have it delivered or pick up the item from the Wells Fargo office at no extra cost. Wells Fargo delivery zones are zones within 5 Kilometres radius of any Wells Fargo office.

* To Facilitate door to door delivery full residence address must be given e.g. Town, street, building, and house number/office name

 

Refunds

You’re eligible for a refund within 7 days (except for books which is 24 hrs), if you’re dissatisfied with your purchase due to an error on our part or if the product doesn’t arrive.

1. Incorrect Product / Not As Described / Damaged

You are eligible for a full refund of the purchase price, including original shipping costs, only if your return is a result of an error on our part. To receive a refund, you must return your item directly to us within 24hrs of the estimated delivery date and in the same condition you received it in.

 

2. Product Did Not Arrive

You are eligible for a full refund of the purchase price, including shipping costs, if your product hasn’t arrived 30 days past the estimated delivery date. If the shipper/courier provides tracking information indicating the book has arrived, the return is void.

In cases where the product is returned to us for the following reasons, the refund price includes only the product price: incomplete address, unclaimed, returned to sender, or similar.

 

3. Other Terms & Conditions

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you of the value of the goods.

Delivery charges are only refundable where goods are faulty and a refund is made.

The cost of returning the item to us is your responsibility.

There are no refunds on items damaged during shipping. In that case, you must file a claim with the carrier.

Orders that are paid for with a credit card and returned will be assessed a KSh 100 as a processing fee.

We do not refund shipping costs MPesa or credit card fees. They will be deducted from the total amount of your refund.

We currently do not support cash on delivery. Full payment must be made in advance either via mobile money transfer, card payment or bank payment.

In case of a refund, either partial or full, the transaction fees incurred by Soma Nami Books will be deducted from the refund amount.

The client has an obligation to respond to any communication either written or oral in order to facilitate delivery.

For international orders (outside Kenya), the client must contact Soma Nami Books before making an order for a shipping fee estimate.